FAQ

Frequently Asked Questions

We've gathered answers to some of our most common questions. If you don't see what you're looking for, feel free to reach out—we're always happy to help!

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. You'll receive a tracking number once your order ships.

Do you ship internationally?
At this time, we currently only offer shipping domestically (USA).

How can I track my order?
Once your order ships, you'll receive an email with your tracking number and a link to track your package.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unused, unwashed items in their original condition with tags attached. See our full Shipping and Returns policy for details.

How do I start a return or exchange?
Contact us at barksandbesos@gmail.com with your order number and we'll provide return instructions.

Products

Are your products safe for all dogs?
Yes, are mission is to provide products that are available to all dogs regardless of size, breed, etc.

How do I choose the right size?
Most of our products are one size fits all. For those that are not one size fits all, we provide a size chart to help you determine the best size for your pup!

Do you offer custom or personalized items?
At this moment we do not.

About Our Brand

What makes Barks and Besos different?
We're a Latina-owned brand that celebrates culture, community, and the special bond between pets and their families. Every product is designed with intention and crafted with love.

Do you have a physical store?
No we are an e-commerce store. We do attend markets and events based in New Jersey, so if you are from the area or nearby, stay up-to-date to see where we'll be vendors to stop by and check us out!

Still have questions? We're here to help! Contact us anytime. 🐾

Besitos,

Jenn + Valentino